Chanda Dicke

A Practical, Realistic Independent Manager with highly developed organizational skills offering strengths in areas of planning and/or managing events, document management, communication and writing.

  • Chanda Dicke
  • chandadicke@gmail.com
  • 614.581.2051
  • www.chandadicke.com

Work History

  • Executive Assistant to COO, Assoc. VP of Network Management & Director of Operations2014 - Present

    Molina Healthcare of South Carolina

    Provides excellent organization and time management skills while adhering to all deadlines. Makes necessary arrangements to ensure that details for meetings are complete — including scheduling, recording and transcribing minutes and overseeing financial transactions. Maintains confidential administrative and clerical support to executives as needed. Schedules appointments, WebExes, conferences, luncheons, hotel reservations and travel plans. Maintains confidentiality and compliance with Health Insurance Portability and Accountability Act. (HIPPA). Completes all Concur expense reports for the staff as needed.

  • Project Assistant, Integrated Revenue Cycle2012 - 2014

    Medical University of South Carolina

    Provided leadership and support for the Patient Accounting Directors as well as the Chief Revenue Officer. Duties included executive management support for Directors and their operational areas; department coordination needs, facilitation of internal and external communication with employees, physicians and/or department representation, MUSCP corporate staff, vendors and patients; IT support; and Revenue Cycle program support for educational programming related to coding, billing and payer liaison activities.

  • Manager, Quality Institute2008 - 2012

    Ohio Hospital Association

    OHA’s overall mission is to help hospitals work together for the common good. My role in that was to assist the Vice President and the Director of Quality Improvement, while acting as the manager of the Quality Institute. Duties rendered were project management, quarterly meeting coordination, manage communication between board members and staff, maintain and collect account receivables. Achievements during my time included: bringing our accounts receivable from over $500,000 down to $20,000, and played a major role in the creating and launch of an iPad application that tracked Hand Hygiene of hospital staff and visitors. This application has won national awards and is still used today throughout Ohio Hospitals.

  • Sr. Executive Assistant, to CEO & President2006 - 2008

    Experience Columbus

    Functions included prioritizing the workload of the CEO, managing email marketing campaigns, preparing expense reports on behalf of senior executives, and managing communications with local political leadership. The most rewarding part of this experience was diversifying connections within the community and helping create profitable events for the city.

  • Manager of Fund Raising 1999 - 2005

    Jack Nicklaus Museum

    Managed a $5,000,000 fund raising initiative for the Jack Nicklaus Museum, coordinating with the Board of Directors including: Gerald Ford, Bob Hope, Sean Connery, Pandel Savic as well as 10 professional golfers. The museum was created and resides at The Ohio State University

Skills

A seasoned & diverse employment history focused on enterprise-wide quality improvement. Years of experience serving top level executives. From large collaborative project coordination, event management, and publication production to day-to-day office management.

  • Administrative

  • Customer Service

  • Mentoring/Encouraging

  • Staffing/Training            

  • Quality                        

  • Event Planning

  • Microsoft Office            

  • SharePoint            

  • Copy Writing                        

  • Kronos                                    

  • Concur                        

Achievements

  • Completed Bachelor's Degree in 10 Quarters at Miami University with a 3.6 GPA in Business Education

  • Coached girls' basketball for 2 years at the high school level while teaching (Upper Arlington High School)

  • President of the collegiate and alumnae chapters of Delta Gamma Sorority.

  • Member/Volunteer with The Childhood League Center for autistic children for over 6 years.

Download PDF Resume

Published

Palmetto Pride: Chanda Dicke helps build sense of community

Chances are you’ve already taken advantage of MHSC’s new Employee Directory to let to know your colleagues better. If so, you have Executive Assistant Chanda Dicke to thank, not only for introducing the idea, but also the many hours she devoted to the project.

“Chanda was instrumental in developing and organizing the Employee Directory,” says Chief Operating Officer Dora Wilson, who has heard a great response. “Employees seem to enjoy putting a name with a face and learning more about each other.”

Chanda served as a quality manager with the Ohio Hospital Association before moving to the Lowcountry. She worked at the Medical University of South Carolina (MUSC) for a little more than a year, but in November 2014, found a better fit with Molina, which she was already familiar with from her time in Ohio.

She helped with a similar directory at MUSC, so she already had a template to follow when she suggested putting one together at MHSC earlier this year. The idea is to have a page for each employee with a photo and a mix of personal and professional details. To make that happen, Chanda has collected info from nearly 300 people. “I didn’t give up very easily,” she says.

She’s glad that she saw the project through and says compiling the profiles has also helped her get to know everyone better. “It’s really kind of fun to read some of them” she said.

Chanda continues to work at keeping the directory current. She shared an updated version of the directory by email in July. It is also available for downloading.

Molina HealthCare of South Carolina

View PDF of Article



Letter of Recommendation

Reference and Recommendation Letter: Chanda Dicke

To Whom It May Concern:

I had the pleasure of working with Ms. Chanda Dicke at Molina HealthCare of South Carolina, LLC. Ms. Dicke was my Executive Assistant as well as the Associate Vice President of Network Management and Director of Operations. Due to a significant employee reduction across the company, Chanda’s position was eliminated.

In her position, Chanda was responsible for supporting me and some of my direct reports administratively, but also was very active in the coordination activities of our employee committee, volunteer time off program and several communication initiatives including a plan wide company directory. Her attention to detail and willingness to always go above and beyond her assigned duties was appreciated by all staff.

I would strongly recommend Chanda for a position with your organization as she is reliable, professional, and a team player. Please don’t hesitate to call me with any specific questions.

Sincerely,

Dora Wilson
Plan Chief Operating Officer
Molina HealthCare of South Carolina

View PDF of Recommendation Letter



Letter of Recommendation

Reference and Recommendation Letter: Chanda Dicke

Dear Sir or Madam:

I am delighted to have the opportunity to recommend Chanda Dicke for employment. I had the pleasure of working on major Ohio Hospital Association meetings and events over a four year period of time.

Chanda led, planned and executed large and small professional conferences for healthcare executives (hospital administrators and board members) for the Quality Institute of the Ohio Hospital Association. The meetings were attended in numbers of 12 to 1200 and required menu planning, audio visual and technology, coordination of national speakers and travel for same, as well as coordination and supervision of internal and external staff for these events.

The nature of the work was essentially to manage a master calendar of routine recurring monthly, quarterly and annual events in such a way as to pull off total perfection. This was accomplished time and again by Chanda in her position. Due to a restructuring of the organization, this work will likely now be outsourced.

In addition to the duties described above, it was Chanda’s nature to develop strong working relationships with officers and administrative staff, alike. I admired this about her personal work ethic and style.

Chanda is an adept writer, document manager and has an excellent command of necessary I.T. and computer skills to be qualified for most any type of work. She exercises necessary confidentiality, has a broad base of understanding for the business setting and would be an asset to any organization she pursues.

I recommend Chanda with enthusiasm and I encourage your call or further inquiry of me if need be.

Ellen A. Hughes, RN, ACA, LNC
President Hughes Clinical Consulting/Clinical Consultant – Quality Institute - -OHA
155 E. Broad Street, Columbus, OH 43215
419-503-5209



Letter of Recommendation

Reference and Recommendation Letter: Chanda Dicke

To Whom It May Concern:

Chanda Dicke has worked for MUSC-Physicians since July 2013 as a project assistant.

I have found her to be honest, dependable and conscientious in her approach to her work and to her associates.

It is my opinion that any organization would be fortunate to have Ms. Dicke as her work, character, and office manner have always been most satisfactory and I would recommend her without reservation.

If I can provide additional information, please don't hesitate to contact me at (843)-792-6112/ It would be my pleasure to answer any questions you might have about Ms. Dicke's employment with us.

Sincerely,

Karen W. Fletcher
Director, Patient Financial Services
MUSC

View PDF of Recommendation Letter



Professional References

Ellen A. Hughes, RN, ACA, LNC
President Hughes Clinical Consulting

Clinical Consultant Quality Institute Ohio Hospital Association
155 E. Broad Street
Columbus, OH 43215

Phone: (419) 503-5209

Dora Wilson, COO
Molina Healthcare of South Carolina

4105 Faber Place Dr., Suite 120
Charleston, SC 29405

Phone: (404) 210-8415
Email: dora.wilson@molinahealthcare.com

Morgan Martin, MHI
PI Specialist

Sparrow Health System
1215 E. Michigan Avenue
Lansing, MI 48912

Phone: (517) 364-5237 Email: Morgan.Martin@sparrow.org

Ashley Hilliard-Galloway, Network Consultant
Humana

336 Weeping Willow Way
Charleston, SC 29405

Phone: (864) 905-6062

Contact info

  • Email: chandadicke@gmail.com
  • Phone: 614.581.2051
  • Website: www.chandadicke.com